QHow do you calculate the removal fee and what is included in the quotation?

At Harradines, every quotation is tailored to the individual requirements of the client. The fee is based on the quantity of belongings that need to be moved, the size and type of vehicles, staff required, where you are moving to, and any special requirements such as packing services or storage. Everything is included in the quotation, there are no hidden extras. Because we do a full survey of your requirements, the figures we give you are accurate quotations, not estimates.

QWhen do I need to pay?

Full payment will be due in full 14-days prior to removals commencement. Payment options available are debit or credit card or BACS transfer.

QHow much notice do I need to give?

To make sure of your booking, it’s always best to sign the acceptance form and send it back to us as soon as possible even if you don’t have a firm date for moving. We generally plan moves 2-3 weeks ahead but try to be as flexible as possible to accommodate our clients. Just remember to keep us in the loop! Once you notify us that we are your preferred mover, we can work around our workbook with our corporate contracts to hold your provisional date as long as possible.

QWhat is a provisional booking?

Once you have a date you are aiming for, but it is not yet absolutely confirmed, we can provisionally book your move. Whilst provisional bookings are non-committal by both parties, if we know when a client is ‘hoping’ to move we can capitalise on this & maximise our likelihood of availability
We achieve this as by manipulating our contract, commercial & storage works as we can often dictate dates on these types of moves – ie. Moves that are not subject to a chain.

QWhat does your insurance cover?

Harradines insures every move for £50,000. This amount can, and regularly is, increased, for a small charge. It covers any loss or negligence on our part. We have an excellent claims history and, should any problem arise, we aim to deal with it as quickly, efficiently and fairly as possible.

QBoxes and packing materials - what's included?

At Harradines we offer full, part packing and client pack services. During your survey we find out exactly what packing materials your move requires and include them in the price we quote you. We use only high quality packing materials suitable for each item and all items are covered by our extensive insurance policy. We collect the empty boxes after the move (whenever you’re ready) and recycle them responsibly.

QCan you move my piano or other special items?

We move pianos as an individual service, or inclusively with all home removals.
Our staff are fully trained in safely relocating pianos and we have specialist covers for all types of pianos.

QDo you do surveys in the evenings/at weekends?

We will book a survey at any time to suit you. We can see clients in the evenings, before they go to work or on Saturdays.

QWhat does it mean to be a member of the British Association of Removers?

For more than 100 years the British Association of Removers has been providing membership to suitable removal companies in the UK so that the industry has a voice, and is continually improved and regulated to meet the changing needs of the consumer.
More importantly, people that use our Members for removals or storage do so in the knowledge that they can expect complete transparency in all their dealings with the Member and will receive a high level of service throughout

QWhat does it mean to be a member of the Guild of Removers and Storers?

The Guild exists to protect consumers and to constantly monitor its members. It has a rigorous code of practice by which members must abide, and it regularly carries out checks on members to ensure that they are adhering to the highest standards. Since joining, Harradines has consistently been an ‘Excellence Awarded Member’.

QWhat is Harradines' environmental policy?

At Harradines we’re committed to running our business in an environmentally responsible way. We make every effort to reduce our carbon footprint and manage our resources efficiently. We comply with all the relevant waste legislation, and carry out annual energy, waste and water audits to increase efficiency and identify cost savings. See Green policy for more details.

BAR Advanced Payment
  • National Guilder of Removers and Storers
  • The Removals Industry Ombudsman Scheme
  • Removal Approval
Call us today 020 7639 1647

"We are ethical, professional, and environmentally friendly, taking the stress out of your move"